Maverick came into a situation where I had received very rude customer service from another branch. He was professional , courteous and competent.
The process was pretty straight forward and went pretty quickly. It made it easier that I have done business with you for so many years, and you could easily evaluate that. I liked that could give me a loan based upon my ability to pay and not on a credit score. The only thing that I was a little annoyed with was the first time home buyers course that you require. I understand the reasoning, and it has some benefits, however It is not my first time to own a home. A minor nuisance in my opinion.
Maverick and the team made everything easy. They worked their tails off so I didn’t have to. He was always available for questions and to my surprise even answered a random question text on Sunday when I was not expecting a response until Monday. I couldn’t recommend them more!
Guardian Mortgage and especially Maverick Johnston and my loan team were AMAZING!! We had some difficult issues to overcome and they took it in stride. The communication was clear and extremely timely.
This experience was one of, if not the best customer service experiences we have EVER had!!
Thank you so much! I will definitely spread the word about Guardian and Maverick!!
After a belabored and tedious false start with another mortgage officer, Mr. Johnston intervened and picked up the pieces and made the process work. Very nice man to work with.
It was quick and easy. The automated system was very helpful and efficient.
Transparency! What you see, is what you get!
He answered all my questions, and always responded quickly
Homebuying is challenging, confusing, and everything about it is a little scary. As first time homebuyers, we felt the uncertainty of being in completely new territory, and barely even knew what questions to ask to feel more on solid ground. Maverick Johnston was incredibly helpful in alleviating each of our anxieties before they ever grew beyond reason.
When we were unsure of where to start, he helped us with a rundown of all the basics, answered each of our questions in an extremely timely, thorough and direct manner, and he was friendly and understanding the whole time. We would recommend him to anyone, and were completely happy with our entire experience. He was the best working cog in our entire home buying experience and we're grateful he made the process fun and positive.
Maverick did a great job of educating me about the entire mortgage process and constantly kept me up to date on what was going on. He was always super friendly and helpful and I can’t recommend him enough!
Maverick has been very professional, knew his subject very well and was able to guide us through the process. He made the process really easy.
He provided timely updates and made sure everything was accomplished on time.
Maverick was very easy to work with and helpful during the whole process. He answered all my questions and kept me updated on the what was needed during my refinancing. I would strongly recommend using him as your lender.